What is the difference between Habari connection and mobile phone companies?

We both offer wireless internet access. We offer fixed wireless internet while they offer mobile wireless internet access that allows you to roam from one point to another. Some phone companies offer fixed wireless internet access as well. Additionally we do not connect users using phones.

You say you provide wireless connection, why do I need to buy wireless radio (antenna) while my laptop has an inbuilt wireless capability already?
The inbuilt wireless capability in your laptop is meant to be used to connect to an access point either internal to your home / office network or a hotspot at a hotel, conference room, airport, etc. It is normally not used to connect directly to an Internet Service Provider.
The inbuilt wireless capability in your laptop is meant to be used to connect to an access point either internal to your home / office network or a hotspot at a hotel, conference room, airport, etc. It is normally not used to connect directly to an Internet Service Provider.


Why is my connection slow?

Several factors can slow down your internet connection. Here we suggest a few:

  • There is a connectivity problem from your home/office to our end. Could be your radio signal is weak, or cable has degraded, or an equipment is faulty or we are just experiencing other problems that affect multiple users. In this case contact us.
  • Your bandwidth needs are higher than the bandwidth service plan you are subscribing. Look at your usage graphs to get an idea. If you are continuously saturating (exhausting) your bandwidth then you should consider upgrading.>
  • You are running applications in the background, like windows and antivirus updates, that need to connect to the internet. These applications are legitimately consuming your bandwidth but you probably should schedule them to update at times when you least need to connect to the internet, example in the evenings.
  • You are infected by viruses / malware and they are illegitimately consuming your bandwidth.
  • You or someone in your network is running a P2P application. A P2P application like bit torrent is used to share files (music, movies, software) on the internet. These applications tend to take precedence over HTTP (browsing) traffic. If the applications are not properly configured they can literally consume all your bandwidth. You should run these applications at times you least need to connect to the internet, like at night. Ensure that they are not running in the background.

Can you tell me what each user is doing in my office network?

No we cannot unless we are responsible in managing your network and have the right tools installed in your network. Our demarcation point is the first device that we connect, that is the device that we assign our IP. It could be a router, a modem, a gateway server, or just a PC.

Are you using fiber optic cable in Habari network?

Yes we have deployed fiber in some sections of Arusha city and are still expanding our network using fiber. Habari is also connected to the outside world using fiber optic … from Arusha to Dar and then using Seacom and EaSSY undersea fiber cable to connect to the rest of the world.
Can you give me Internet through my mobile phone?
Not at the moment. We offer DSL, fiber and fixed wireless internet connectivity only. Kindly refer to the service page.

What time does off-peak service begin and end?

Off-peak service is available on:

  • Work days: - From 6pm to 7am the next day
  • Weekends and Official Holidays: - fully available.

Do you provide public or private IP’s to your clients?

We issue static, public IP’s to all our subscribers.