FAQ

Frequently Asked Questions

Have questions that needs answers ?
Here are some common responses that can help you.

Habari Max Home WiFi

To pay for your internet, you can do so via mobile money. We accept all 3 providers.

  • Vodacom (USSD and via App)
    • For USSD, dial *150*00#
    • Press 4 and enter Habari’s Business Number: 339988
    • Enter your Reference Number; this is your Habari Account Number (found on your SMS from Habari)
    • Enter Amount 
    • Enter PIN and confirm payment

 

  • Airtel (USSD and via App)
    • For USSD, dial *150*60#
    • Press 5 to Make Payment
    • Press 2 to Choose Business
    • Enter 30 to choose Habari 
    • Enter Amount
    • Enter Reference Number; this is your Habari Account Number (found on your SMS from Habari) 
    • Enter PIN and confirm payment


  • TIGO (USSD and via App)
    • For USSD, dial *150*01#
    • Press 4 to Pay Bill
    • Press 3 to Enter Company Number and enter Habari’s Business Number: 200900
    • Enter Reference Number; this is your Habari Account Number (found on your SMS from Habari)
    • Enter Amount
    • Enter PIN and confirm payment

 

We do not accept payments via bank transfer or cash payments. 

Never pay directly to one of our staff. All payments must be made through these 3 providers.

No. We do not accept payments via bank transfer or cash for Habari Max Home WiFi.

If you forgot your account number, you can get it by:

  • Looking at the most recent email/SMS from Habari. We often include your account number in our communication.
  • Submit an enquiry via our website: https://www.habari.co.tz/contact/ 
  • If neither of these work, WhatsApp us on 0754-242-442 or call us on 0659-074-444

You can view your balance by:

  • Check your most recent SMS and email from Habari. We automatically send you a message before your account expires reminding you of the balance.
  • If the above option does not work, WhatsApp us on 0754-242-442 or call us on 0659-074-444

We are preparing to launch a SelfCare portal that will allow you to change your password and username yourself, from the comfort of your own home.

In the meantime, if you would like to change either your password or username, please WhatsApp us on 0754-242-442 or call us on 0659-074-444.

There could be multiple reasons for why your internet connection is slow. Rainy weather (yes, this can affect your connection), saturation on the network, too many devices connected in your household, etc.

Please follow these troubleshooting tips to see if they improve your connection:

  • Switch off the devices from the main power for 1 minute. Once they are on and your devices are connected, monitor your speeds to see if there’s an improvement.
  • If the previous method did not work, disconnect from your WiFi network and sign in again. Once you are reconnected, monitor your speeds to see if there’s an improvement.
  • Monitor how many devices are connected to your WiFi. If you don’t know how many devices are connected, you can WhatsApp or call us to change your password. This will disconnect any unwanted devices from your network.

 

If none of these tips work, please WhatsApp us on 0754-242-442 or call us on 0659-074-444.

There are multiple reasons why your connection could be offline.

Payment: Are you up to date with your payments? Please check your most recent emails/SMS messages from Habari. If you are behind on your payments, as soon as you pay your pending balance, you will be reconnected automatically.

Is your router connected? Make sure you see a green light on your router. If the light is off, first check if the power is on and/or whether your router is properly connected.

Is your router connected but has no internet? Unplug and plug the router from the power source for a minute. Wait for 5 minutes for your router to re-boot to check whether you are connected to the internet.

If none of these tips resolves your issue, please contact us on 0659-074-444.

We do not allow for the suspension of services. If you know you will be out of town for several weeks, simply allow your current monthly subscription to expire. You will be automatically disconnected if no payment is made. Once you return, simply pay for your new month via Mpesa, and you will be automatically reconnected.

Note: If you plan to be absent for more than 2 months, please notify our customer support team of this by WhatsApping us on 0754-242-442 or calling us on 0659-074-444.

Contact our support team (0659-074-444) one week in advance to confirm you are moving to an area within our coverage zone. If you are within our coverage zone, our field technicians will need to reinstall your equipment, since our antennas must be calibrated to the location of our masts.

  • Cost of relocation within the same town: 30,000 TZS
  • Cost of relocation to a new town: 60,000 TZS
  • If you are moving to an area outside of our coverage zone, we will decommission your equipment at no cost and return your 60,000 TZS deposit upon complete return of the functional equipment

You can view our different Max packages on the top menu under “Internet”. 

Submit your personal details in the “Get an internet connection” banner at the bottom of your homepage, or;

Navigate to the ‘Contact’ page and submit your personal details in “Get in touch with us” form to start your Habari Home WiFi journey!

You can use this map to see whether your location falls within our coverage areas in Tanzania. 

Alternatively, you can contact our Customer Support team 0659-074-444 for a more detailed explanation.

Habari Node Corporate Broadband

To pay for your internet, you can do so via mobile money or bank transfer. 

For Mobile Money, we accept all 3 providers.

  • Vodacom (USSD and via App)
    • For USSD, dial *150*00#
    • Press 4 and enter Habari’s Business Number: 339988
    • Enter your Reference Number; this is your Habari Account Number (found on your SMS from Habari)
    • Enter Amount 
    • Enter PIN and confirm payment

 

  • Airtel (USSD and via App)
    • For USSD, dial *150*60#
    • Press 5 to Make Payment
    • Press 2 to Choose Business
    • Enter 30 to choose Habari 
    • Enter Amount
    • Enter Reference Number; this is your Habari Account Number (found on your SMS from Habari) 
    • Enter PIN and confirm payment


  • TIGO (USSD and via App)
    • For USSD, dial *150*01#
    • Press 4 to Pay Bill
    • Press 3 to Enter Company Number and enter Habari’s Business Number: 200900
    • Enter Reference Number; this is your Habari Account Number (found on your SMS from Habari)
    • Enter Amount
    • Enter PIN and confirm payment

 

For Bank Transfer, you can pay into either of our Bank Accounts. Pay in favour of: Habari Node Limited. 

  • CRDB Bank PLC (Meru Branch)
    • Swift Code: CORUTZTZ
    • USD Account: 0250300842500
    • TZS Account: 0150300842500


  • NMB Bank PLC (Clock Tower Branch)
    • Swift Code: NMIBTZTZ
    • USD Account: 40810101515
    • TZS Account: 40810101514

 

If paying by bank transfer, you must scan and email Habari (sales@habari.co.tz) with the deposit or transfer slip whenever payments are done via bank. 

Cash payments are not accepted. 

Never pay directly to one of our staff. All payments must be made through our mobile money or bank transfer.

You can pay your bill on a monthly, quarterly or annual basis. 

Monthly recurring costs must be paid on a monthly basis in advance or by the last business day of the month, immediately preceding the month in which the service will be provided. 

Habari requires full payment of all costs, such as installation and equipment costs, prior to the commencement of services.

Based on the agreement with Habari, you will have been quoted a particular currency.

All payments must be paid using the quoted currency.

Services

PayTan

Yes, PayTan directly integrates with ZKTeco and Matrix Cosec devices. Additional vendors will require a customised integration or Excel importation.

Yes, Tanzania Revenue Authority, Kenya Revenue Authority and Uganda Revenue Authority statutory reports. Social Security Fund reports and more.

Yes, PayTan allows you to manage all your different companies within one software platform.

Yes, PayTan has a salary calculator.

Yes, you can choose to subscribe to only the Payroll module.

Yes and it can be accessed both online and on-premises.

Yes, users are able to change the tax table settings.

Website Services

We provide domain registration and hosting services as a separate service for an additional cost. We can guide you through the process of registering and obtaining them with us. Submit your query here: Click Here

Typically, that responsibility falls to you, as you are the expert on your business. We recommend writing it yourself or hiring a copywriter who can help refine or create original and professional content for your site.

Support

Our Customer Support team is available 24/7 to answer your queries. 

You can email us at: support@habari.co.tz

 Alternatively, you can WhatsApp us on: 0754-242-442, or you can call us on: 0659-074-444.

For both Habari Max and Habari Node, we have a large, dedicated Customer Support team that operates 24 hours a day, 7 days a week.
They are there to help answer any questions you have about Habari, from how to pay your bill to where Habari has coverage across Tanzania, and can be reached via email, WhatsApp or call.

We also have a team of qualified Technicians that are based on-site in each of Habari’s live regions. By having dedicated Technicians in each of our regions, we can provide you with an on-demand service that ensures you get the support you need, as quickly as possible. 

Our Technicians handle everything from installing your WiFi devices to at-home support visits to troubleshoot any issues. 

We are proud to offer exceptional support to you, our loyal customers, across Tanzania.

Our HQ is located in Arusha, Tanzania. This is where Habari was founded more than 25 years ago. 

We have physical branches across 4 other regions: Moshi, Mwanza, Dodoma and Dar. You can drop in and visit us any time!

Have more questions

Need help ? Our expert team is available on 24/7 Call or Chat support whenever you need it.

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